Customer Service Survey

Please select the SPB facilities you have visited, occupied or the facilities at which you have had a SPB service performed.

Capitol

Capitol Extension

Capitol Visitors Center

Capitol Information & Guide Service

Capitol Gift Shops

Visitor’s Parking Garage

The Bob Bullock Texas State History Museum

Please rate whether the services you received from the State Preservation Board were above or below your expectations.

Personnel


		Moderately		Moderately
	Exceed	Exceed	Met	Below	Below
	Expectations	Expectations	Expectations	Expectations	Expectations	No Opinion
Courteousness/ friendliness

Knowledge

Visibility of employees badge, name tag, or name plate

Communications

Printed Information

Internet Service


		Moderately		Moderately
	Exceed	Exceed	Met	Below	Below
	Expectations	Expectations	Expectations	Expectations	Expectations	No Opinion
User friendly

Clear information on SPB Website

Preservation Board Facilities

Customer Service


		Moderately		Moderately
	Exceed	Exceed	Met	Below	Below
	Expectations	Expectations	Expectations	Expectations	Expectations	No Opinion
Service timeliness

Problem resolution/follow-up

Complaint Resolution

OVERALL RATING


		Moderately		Moderately
	Exceed	Exceed	Met	Below	Below
	Expectations	Expectations	Expectations	Expectations	Expectations	No Opinion
Overall satisfaction with the SPB

Please give us any comments or suggestions that might enable us to better serve you.

Please provide us with your E-Mail address.